| 000 | 00604nam a22002057a 4500 | ||
|---|---|---|---|
| 003 | GCWUF | ||
| 005 | 20170831044434.0 | ||
| 008 | 170831b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788122427998 | ||
| 040 | _cMAIN | ||
| 082 |
_a658.812 _bHAY |
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| 100 | _aHayes, Bob E. | ||
| 245 |
_a Measuring customer satisfaction and loyalty : _b survey design, use, and statistical analysis methods/ |
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| 260 |
_aIndia: _bNew Age, _c2010. |
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| 300 |
_aXXIII,287 p. _c22 cm |
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| 500 | _aInclude Index | ||
| 650 | _aMeasuring customer satisfaction and loyalty | ||
| 650 | _vQuestionnaires | ||
| 942 |
_2ddc _cBK |
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| 999 |
_c2365 _d2365 |
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