00604nam a22002057a 4500 GCWUF 20170831044434.0 170831b xxu||||| |||| 00| 0 eng d 9788122427998 MAIN 658.812 HAY Hayes, Bob E. Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods/ India: New Age, 2010. XXIII,287 p. 22 cm Include Index Measuring customer satisfaction and loyalty Questionnaires ddc BK 2365 2365 0 0 ddc 0 0 NFIC MAIN MAIN GEN 2017-08-31 700.30 0 658.812 HAY B0041263 2017-08-31 00:00:00 2017-08-31 BK