00553nam a22001817a 4500003000600000005001700006008004100023020001800064040000900082082001700091100001800108245010700126260002800233300002400261500001800285650004900303650001900352GCWUF20170831044434.0170831b        xxu||||| |||| 00| 0 eng d  a9788122427998  cMAIN  a658.812bHAY  aHayes, Bob E.  a Measuring customer satisfaction and loyalty :b survey design, use, and statistical analysis methods/  aIndia:bNew Age,c2010.  aXXIII,287 p.c22 cm  aInclude Index  aMeasuring customer satisfaction and loyalty   vQuestionnaires